Updated: January 20, 2026
This Privacy Policy and Terms (“Policy”) are between you and Doug’s Alignment. By opting in to use the service and receive SMS and MMS messages, you provide your express written consent to receive messages from Doug’s Alignment. Consent is not a condition of purchase.
This policy describes how and why we may collect, store, and use your information, as well as how to opt out and contact us should you have any questions.
Description of Communications
The service and messages you may receive may include, but are not limited to, the following:
- Account notifications
- Updates related to your service
- Reminders
- Customer support
- Marketing (where applicable and only with proper consent) Message frequency may vary based on your interaction with our services.
Opt-In Methods and Consent
Opting in to our service may be performed by checking the opt-in option within our web-based service, providing verbal approval to receive messages, or via email, text, form submission, or written confirmation.
By opting in, you confirm that you are the authorized user of the mobile number provided and that you agree to receive SMS and MMS messages from Doug’s Alignment.
Messaging Use and Rates
Message frequency will depend upon how often you engage with our service and may vary from time to time. Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Doug’s Alignment does not charge for messages and is not responsible for carrier fees.
Opting Out
You may opt out of this service at any time by:
- Replying “STOP”to any SMS message
- Requesting to opt out verbally with any of our staff
- Contacting our office to opt out at dougsautomotivegoshen@gmail.com
After opting out, you will no longer receive SMS messages, except for a one-time confirmation message.
For assistance, reply “HELP” to any message or contact us at dougsautomotivegoshen@gmail.com.
Supported Carriers
SMS services are supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier availability and network conditions.
Eligibility
You must be at least 18 years old or have consent from a parent or legal guardian to participate.
Service Availability
Doug’s Alignment reserves the right to modify or discontinue the SMS program at any time.
Types of Information Collected
When you opt in to SMS messaging, we may collect the following information:
- Mobile phone number
- Name
- Email address
- Opt-in method (web, verbal, or written)
- Timestamp and source of consent
- Message interaction metadata (delivery status and timestamps)
- Opt-out requests and confirmations
How Information Is Used
Your information may be used to:
- Deliver SMS messages you have consented to receive
- Maintain and document consent records in compliance with TCPA and carrier requirements
- Honor opt-out requests
- Provide customer support
- Maintain compliance with A2P 10DLC, TCPA, CTIA, and carrier policies
Shared Information and Third Parties
We do not sell or share your information with third parties for marketing purposes. Information may only be shared for the following purposes:
- SMS delivery providers and mobile carriers
- Service providers supporting our messaging infrastructure
- Legal or regulatory authorities when required by law
Retention and Security of Information
Information collected through the messaging service is retained only as long as necessary for operational, legal, and compliance purposes. We employ reasonable technical, administrative, and physical safeguards to protect SMS-related data.
User Rights
You may:
- Opt out of SMS communications at any time by replying “STOP”
- Request information about your consent records
- Request deletion of your data, subject to legal requirements
- Contact us for assistance by replying “HELP”or emailing dougsautomotivegoshen@gmail.com
Policy Updates
Updates to this Privacy Policy will be posted with an updated effective date.
Contact
Questions regarding our SMS messaging program or this Policy can be directed to:
dougsautomotivegoshen@gmail.com
2456 Elkhart Rd, Goshen, IN 46526